Current vacancy

HR Operations Manager – 2 year FTC

HR Operations Manager

2 year Fixed Term

Citywest – Hybrid

The role is a 2 year Fixed Term to support the Leadership teams of the Distribution area of the business. The company is a multi-site operation and the role will be focused on the People strategy for a workforce of circa 350.

It is a people leadership role, leading two HR professionals to ultimate drive engagement and problem solve within the division. It will be an operational role in nature and so the post-holder will need to be comfortable with day-to-day admin work too. Experience in ER/IR and union negotiations will place the post-holder in a strong position for success.

Key Responsibilities

  • Lead the Operations People Strategy, driving engagement and open communication to maintain a positive people culture.
  • Provide guidance and counsel to managers and colleagues on employee relations issues and workplace practices.
  • Identify emerging HR-related compliance requirements and prioritise them in coordination with the business and HR colleagues.
  • Track industry best practices related to key HR processes, evaluate and improve existing practices to ensure we are continuously improving and evolving.
  • Be comfortable coaching, counselling, and partnering with management in all areas of ER and IR matters with specific expertise in guiding managers through the evaluation and investigation of colleague performance issues.
  • Managing cases work end to end covering settlements, PIPs, absence management and all aspects of grievance and disciplinaries (investigations, disciplinaries, mediations, appeals, terminations) in line with legal requirements and company policy
  • Be the lead on IR/ER initiatives across Operations maintaining positive engagement with unions.
  • Collaborate and communicate effectively with HR colleagues in other divisions to share information and ensure consistency of approach on HR related matters. 
  • Partner with the business to ensure robust service delivery at all stages of our employees’ life cycle – Talent Attraction, Onboarding, Diversity and Inclusion, Total Rewards, Talent Management, Employee Wellbeing, Communication and Change Management.
  • Invest in the growth and development of your team.  Give your time generously so that others may learn from you.
  • Manage employee onboarding and offboarding processes, ensuring a smooth transition for new hires or colleagues leaving the business.


  • Enjoy working in an entrepreneurial culture that moves quickly and requires rapid response and the ability to make quick, sound decisions
  • Digital acumen, strong knowledge of HR systems and processes
  • Excellent relationship building and communication, with the ability to move between listening to, guiding and coaching others at all levels
  • In-depth knowledge of HR principles, practices, and legal requirements
  •  Strong understanding of change management principles and experience leading organizational change initiatives
  • Ability to collaborate and build strong cross-functional relationships, skill to pull threads and ability of connecting the dots.


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Lee Doheny avatar
Head of HR Recruitment
+353 85 135 3820