Workforce Planner

My client a leading HR service provider based in Dublin is seeking to hire a Workforce Planner. This is an excellent opportunity to advance your career with

Main Duties

• Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimization of consultants’ availability.
• Monitor Consultants’ diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.
• Proactively contact clients to check service provision and offer review appointments.
• Management of client job lists.
• Understand all client databases and systems to adequately service clients.
• Manage own workload working from the job list.
• Liaise with clients via written correspondence, telephone, and video calls.
• Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.
• Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
• Ensure all onboarding processes and procedures are adhered to.

What you Bring to the Team

• Demonstrative customer service skills with a particular focus on rapport building and relationship management.
• Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
• Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
• Ability to prioritise effectively, have high attention to detail and impeccable time management skills.
• Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
• Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
• Working knowledge of Microsoft Office Suite.
• Experience working in a fast-paced, target driven environment would be highly advantageous.

Benefits

• Excellent learning and development opportunities.
• Social events.
• Pension Scheme.
• Life assurance.
• Birthday day off.
• Private Health Care.