Our client, a leading provider of comprehensive employment law, HR, and health & safety services to small and medium-sized businesses on a global scale, are looking for a Call Handler to join their team. This role is an excellent opportunity for anyone looking to gain administrative experience within a HR environment or something with client centric approach to their work and passion for customer service. The role also offers a fantastic opportunity to be able to progress within the company. The successful candidate will be working in a large team as the first point of contact within the Advisory/Sales Department. The role will see the successful candidate, triaging client/prospect calls to ensure all our calls are handled by the correct HR Consultant or department, as well as ensuring that all Advisory/sales department emails are handled and distributed in a timely manner.
Day To Day Responsibilities As a Call Handler
• Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right ‘next action’ be it a scheduled call back or a direct transfer should the right consultant become available.
• Use the telephone system ‘Ring Central’ and the staff scheduling system in order to monitor the availability of staff who are able to receive incoming calls.
• Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary.
• To ensure client confidentiality is maintained.
• To establish and maintain efficient working relationships with colleagues and clients.
• Administration tasks and clerical duties to include day to day workflow management of HR tasks within the HR system.
• To occasionally handle internal calls from staff around workflows and task levels.
• Assisting the Business Support Team where necessary
Requirments
• A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
• Ability to work in a fast-paced and high energy environment.
• Strong time management skills.
• A dynamic and flexible approach, as well as the ability to work under pressure
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