Warehouse & Logistics Planner

Warehouse & Logistics Planner Job Profile

My client, a leading single-source supplier to customers operating in critically clean environments, is seeking a Customer Support & Logistics Planner to join their Dublin 15 office.

Responsibilities:

• Manage stock levels across multiple warehouses, ensuring the correct inventory mix to support picking activities.

• Oversee customer orders and internal stock requests, allocating stock and releasing orders for picking.

• Coordinate with external partners and internal teams to schedule deliveries efficiently and cost-effectively.

• Develop strong business relationships with colleagues, customers, and suppliers.

• Support internal and external client-facing colleagues to deliver the highest level of customer service.

• Stay up to date with product knowledge, internal systems training, and customer-specific processes.

• Recognize, document, and escalate customer issues or trends using appropriate communication channels.

• Track and coordinate incoming and outgoing shipments to ensure stock is delivered to the correct locations.

• Manage lead times and communicate effectively with customers and internal stakeholders.

• Support inventory management and cycle counting activities.

• Process delivery dockets, GRNs, and other warehouse documents, ensuring they are scanned and saved in the ERP system.

• Coordinate production and special orders requiring kitting or assembly.

• Provide weekly and monthly reports, planning schedules, and other required documentation.

Skills & Experience:

• Experience in a similar role and/or industry.

• Passion for delivering first-class customer service.

• Experience working with multinational organizations preferred.

• Ability to identify customer needs and ensure satisfaction with every enquiry.

• Strong time management, communication, organizational, and administrative skills.

• Ability to prioritize and multitask effectively.

• Flexible and proactive attitude.

• Problem-solving skills with the initiative to find solutions.

• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Previous experience using an ERP system (e.g., SAP) would be beneficial.