Returns Agent

Returns Agent – Dublin Airport

• Role: Assist customers with car hire and returns.

• Work Environment: Primarily at Dublin Airport, including outdoor work moving cars.

Essential Requirements:

• Full, clean B driving licence, held for a minimum of 2 years. (Candidates without this will not be considered.)

Key Responsibilities:

• Ensure prompt customer vehicle receipt and return.

• Maintain excellent customer service and damage standards; achieve KPIs.

• Complete all administration accurately.

• Process workshop vehicles.

• Set aside cars for service/repair.

• Communicate with fleet supervisors (company standards) and damages department (new damage queries).

• Adhere to company policies, procedures, and safety guidelines.

• Ad hoc duties as needed.

Key Skills:

• Full, clean B driving licence for at least 2 years (essential).

• Excellent communication and face-to-face interpersonal skills.

• Ability to work in a fast-paced team environment.

• Flexibility for day, evening, and weekend shifts.

• Car rental/sales experience desirable but not essential (training provided).

• Passion for service; level-headed approach to busy customer environment.

Benefits:

• Competitive Salary

• 29+ holidays (including bank holidays)

• Monthly uncapped commission

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer-matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Career advancement opportunities

• Voluntary flu vaccination voucher

• Bike to Work Scheme