Junior Support Engineer / Systems Administrator

Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors.  

are looking for a Junior Support Engineer/Systems Administrator to join their IT team in Dublin. The position will provide essential support for their technology infrastructure.   

The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience and grow their technical skill set. Strong communication skills and the ability to work in a team environment are essential. 

Responsibilities: 

• Technical Support: Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat. 
• Systems Administration: Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations. 
• User Account Management: Handle user provisioning, de-provisioning, and permissions across various platforms. 
• Incident Management: Log and manage incidents and service requests, escalating issues as needed to senior team members. 
• Documentation: Document support cases, processes, and solutions to improve knowledge sharing and team efficiency. 
• IT Asset Management: Track and manage IT assets, including inventory of hardware and software licenses. 
• Security Compliance: Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring. 
• Backups & Recovery: Monitor and ensure the integrity of system backups and assist in disaster recovery planning. 

Skills and Qualifications: 

• Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience). 
• 0-2 years’ experience in an IT support or system administration role. 

Technical skills: 

• Basic knowledge of Windows, macOS, and Linux operating systems. 
• Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN). 
• Experience with Office 365 and other productivity tools. 
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus. 
• Ability to identify, analyse, and troubleshoot technical issues efficiently. 
• Certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous. 
• Basic understanding of scripting (PowerShell, Bash) is a plus.