Our client based out in Sandyford is looking for a Customer Care Agent to join their team.
Responsibilities:
- Provide a level of service to customers, which is best in class standard across the market
- Drive to continuously improve performance through KPI’s and quality measures.
- Promote good attitudes and strong team spirit within the group.
- Escalate issues as necessary to line manager.
- Ensure all regulations are adhered to and agreements are fully complied with.
- Process all required transactions in accordance with company process.
- Accuracy of data and transaction processing within the role.
- Advice given to customer must be of specific and accurate nature at all times.
- Participate in cross training to develop multi skills required for departmental goals and vision.
- Commit to studying for industry exams and use supports given by company to develop educationally.
Qualifications:
- 1+ year of customer service experience within a fast-paced, call centre environment
- Good PC Skills -Relay, MS Excel, Insurer Websites
- Practical knowledge of Personal Lines Insurance is desirable
- APA or QFA Qualified is desirable
Skills:
- Result driven, with the ambition to meet and exceed targets
- Excellent communication skills, including verbal, written & listening
- Self-motivated, enthusiastic, solution focused
- Customer centric with a passion for ‘wowing’ customers
- Good telephony and organisational skills with the ability to multitask.
- Strong initiative and ability to work in a busy fast paced environment
- Confidence to make decisions
- Ability to work effectively in a team environment
- A positive, innovative attitude with the ability to handle new assignments and projects with an open mind
Send your CV to aoconnor@lincoln.ie
Apply now
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