Current vacancy

Customer Care Agent

South Dublin
€26k – 28k per year

Our client based out in Sandyford is looking for a Customer Care Agent to join their team.


  • Provide a level of service to customers, which is best in class standard across the market
  • Drive to continuously improve performance through KPI’s and quality measures.
  • Promote good attitudes and strong team spirit within the group.
  • Escalate issues as necessary to line manager.
  • Ensure all regulations are adhered to and agreements are fully complied with.
  • Process all required transactions in accordance with company process.
  • Accuracy of data and transaction processing within the role.
  • Advice given to customer must be of specific and accurate nature at all times.
  • Participate in cross training to develop multi skills required for departmental goals and vision.
  • Commit to studying for industry exams and use supports given by company to develop educationally.


  • 1+ year of customer service experience within a fast-paced, call centre environment
  • Good PC Skills -Relay, MS Excel, Insurer Websites
  • Practical knowledge of Personal Lines Insurance is desirable
  • APA or QFA Qualified is desirable


  • Result driven, with the ambition to meet and exceed targets
  • Excellent communication skills, including verbal, written & listening
  • Self-motivated, enthusiastic, solution focused
  • Customer centric with a passion for ‘wowing’ customers
  • Good telephony and organisational skills with the ability to multitask.
  • Strong initiative and ability to work in a busy fast paced environment
  • Confidence to make decisions
  • Ability to work effectively in a team environment
  • A positive, innovative attitude with the ability to handle new assignments and projects with an open mind

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aoconnor avatar
Manager – Commercial Division
+353 1 697 2137