Claims Quality Assurance Analyst

Job Title: Claims Quality Assurance Analyst

Salary: €42,000 – 53,000

Reporting to: Claims Business Support Manager

Location: Dublin

Contract: Permanent

Working Model: Hybrid Working Model

Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role.

About the Role:

The Claims Quality Assurance Analyst will play a pivotal role in ensuring that claims handling procedures are executed in compliance with SLAs, best practices, and internal policies. This position involves evaluating claims processing to maintain consistency and accuracy, while driving process improvements to enhance efficiency and reduce errors. The role will collaborate closely with internal teams and external service providers to assess performance, identify gaps, and provide actionable insights. Additionally, the Claims Quality Assurance Analyst will contribute to regulatory compliance, complaint management, and system enhancements, all while fostering a culture of continuous improvement and maintaining high-quality standards across the claims process. The overall goal is to ensure that claims are processed effectively, meeting industry standards and delivering optimal outcomes for the business and its customers.

Key Responsibilities:

You will be accountable for:

• Evaluating claims handling procedures to ensure compliance with best practices, regulatory requirements, and Service Level Agreements (SLAs).
• Identifying and sharing best practices to standardise procedures, improve consistency, and enhance claims handling efficiency.
• Conducting audits, analysing data, and generating reports to drive continuous process improvement and reduce errors or claims leakage.
• Collaborating with internal teams and external providers on system enhancements, user testing, and process updates to improve claims efficiency.
• Managing complaint logs, ensuring timely resolution, and supporting regulatory compliance, including audits and adherence to industry standards.
• Developing and maintaining quality procedures, supporting training initiatives, and following up on corrective actions to drive performance improvements.

What We’re Looking For:

• MCC qualified, with a minimum of CIP, and ideally a relevant professional or third-level qualification.
• Experience in claims within the general insurance industry, including a minimum of 1 year in a quality assurance role.
• Strong knowledge of Public Liability, Employers Liability, Motor, and Property claims, including regulatory and operational requirements.
• A customer-focused, flexible, and self-motivated individual with excellent organisational skills, a keen eye for detail, and the ability to perform under pressure in a dynamic environment.

What You’ll Get:

• Experience across a wide range of claims handling processes, collaborating with internal teams and external service providers.
• Opportunity to drive quality improvements and enhance operational efficiency across claims procedures.
• Influence best practices and contribute to system enhancements that optimise claims processing.
• Direct involvement in ensuring compliance with industry regulations and delivering exceptional outcomes for the business and customers.

Employee Benefits:

• Competitive Salary.
• Discretionary Bonus.
• Health Allowance for employees and dependents where applicable.
• Holidays – 24 days annual leave plus the option to purchase more.
• 10 public holidays plus 2 additional company days.
• Generous Pension Scheme.
• A suite of family leave policies.
• Life assurance cover.
• Income Protection Insurance.
• Discounted Home and Car Insurance.
• Learning and Development Opportunities.
• Exam and Study Leave.
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives, including annual Flu vaccine.
• Bike to Work Scheme.
• Active Sports and Social Club.