On behalf of our client in Dublin, we are recruiting for a Call Centre Agent to join their team. APA Qualification and experience working in insurance would be required for this role.
Your Role
- Your main responsibilities will include, but not necessarily be limited to, the following: Deliver telephone-based support to customers on all aspects of general insurance.
- Respond to customer queries relating to our products (home, life motor) in a timely and efficient manner – striving to exceed quality customer service
- Retain current customers in line with business targets.
- Identify upsell opportunities for additional policy benefits
- Contact targeted renewals to drive retention targets
- Build rapport & relationship with our potential and existing customers
- Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
- Focus on the achievement of challenging service levels with customer centricity crucial to all processes
Your Skills & Experience
As a Personal Lines Agent your skills and qualifications will include:
Qualified Approved Product Advisor (APA) for Personal General Insurance is necessary for this position.
- The APA for Life Assurance is also desirable however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.
- Excellent phone manner & communication skills.
- Good IT Skills (use of MS Office Products).
- Demonstrate excellent verbal & written communication skills.
- Have attention to detail, ability to interpret data and ability to follow work through.
- Can prioritise and manage own work while considering the greater impact on the team.
- Have an enthusiastic, professional, positive, and flexible approach that includes the ability to self-motivate.
Apply now
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