Customer Care Executive

Customer Care Executive
Customer Care Department – Leading Irish Insurance Provider
Sandyford, Dublin

A leading and rapidly growing Irish insurance broker is seeking enthusiastic and motivated Customer Care Executives to join their expanding customer service team in Dublin. Known for delivering expert insurance solutions and exceptional customer service, this company supports tens of thousands of customers every year through its innovative approach to insurance comparison and customer-first philosophy.

With a team of over 250 employees and a turnover exceeding €30 million last year, this company has become one of Ireland’s fastest-growing brokers. Regulated by the Central Bank of Ireland and a member of Brokers Ireland, they provide a secure and trusted environment for professionals seeking long-term growth.

Key Responsibilities:

• Deliver exceptional customer service via inbound/outbound calls, email, and written communications.
• Maintain a high level of product knowledge to ensure accurate advice and guidance.
• Meet individual and team KPIs and contribute to a positive team culture.
• Ensure compliance with all regulatory guidelines and internal procedures.
• Process transactions accurately and efficiently across insurance platforms.
• Support departmental goals through cross-training and ongoing skill development.

Requirements:

• 1+ year of customer service experience, ideally in a fast-paced call centre environment.
• Excellent verbal and written communication skills.
• Working knowledge of personal lines insurance (preferred but not essential).
• Good IT skills – experience with Relay, MS Excel, and insurer platforms a plus.
• A positive, proactive attitude with the ability to multitask and work under pressure.

Perks:

• Competitive Salary
• Monthly bonus and commission structures
• Pension
• Healthcare
• Full support to assist in completion of Insurance Industry Exams.
• Office location close to Luas, M50 and major Dublin Bus routes.
• A fun and modern office space with excellent facilities and unlimited tea and coffee.
• Sociable hours of work, they are open between 8am to 8pm Monday to Friday and 10am to 5pm on Saturday.
• Great staff sports & social events.
• Monthly/Weekly performance based incentives
• Employee Wellness initiatives
• Cycle to Work Scheme
• Graduated holiday Leave entitlement linked to  your service capped at 24 days annually