Customer Care Executive

Our client is a leading insurance provider in Ireland, offering customers value and choice by searching the market for the best options available. Their Customer Care Team is dedicated to delivering high-quality service to existing customers in the most efficient manner possible. They are currently seeking motivated and customer-focused individuals to join their team as Customer Care Executives. If you have 1+ years of experience in a contact centre environment and a passion for providing outstanding customer service, this could be the perfect opportunity for you.

Key Responsibilities:

• Deliver a high standard of customer service, always ensuring customer satisfaction.
• Strive to continuously improve performance by meeting key performance indicators (KPIs) and quality measures.
• Promote a positive team spirit and contribute to a collaborative work environment.
• Escalate complex issues to line manager when necessary.
• Ensure compliance with all industry regulations and internal company policies.
• Accurately process customer transactions in line with company procedures.
• Provide accurate and specific advice to customers in all interactions.
• Participate in ongoing training and development to enhance skills and knowledge.
• Commit to industry examinations with full support from the company to aid professional development.

Qualifications and Experience:

• A minimum of 1 year of customer service experience within a fast-paced call centre.
• Strong PC skills, including proficiency in MS Excel and insurer websites.
• Prior knowledge of personal lines insurance is desirable.

Skills Required:

• Target-driven with the ambition to meet and exceed performance goals.
• Excellent communication skills, both verbal and written.
• A proactive and solutions-focused approach to customer service.
• Strong organisational and multitasking abilities.
• Confidence in making decisions and problem-solving in a fast-paced environment.
• A team player with the ability to contribute positively to a collaborative workplace.
• A positive, adaptable mindset with a willingness to take on new challenges.

What’s on Offer?

• Competitive salary.
• Monthly bonus and commission structures.
• Pension and healthcare benefits.
• Full support for professional insurance industry exams.
• Convenient location with excellent transport links.
• Modern office space with great facilities, including unlimited tea and coffee.
• Working hours: Monday to Friday 9 to 6.
• Regular staff social events and incentives.
• Employee wellness initiatives.
• Cycle to Work Scheme.
• Graduated holiday leave entitlement, increasing with service, up to 24 days annually.

This is an excellent opportunity to join a dynamic and growing organisation that values its employees and supports professional development. If you are a dedicated and customer-focused professional, we would love to hear from you!