The Importance of Healthcare Employee Engagement In Challenging Times

August 16

Employee engagement encompasses all interactions an employee has with their employer. It is the structure and culture of the organisation and it is how the employee perceives the company.

Among the top challenges facing healthcare organisations today are the shortage of nurses, cost controls, and retention of staff. Each of these challenges directly impacts employee engagement and can determine how staff feel about their workplace.

Research by Glassdoor indicates that 53% of employees are confident that if they quit or lose their current job, they would be able to find a comparable position within six months. To us, this makes it pretty clear that if you don’t give employees a compelling reason to stay, then indeed they will find another job that does. When competition for top talent is fierce and the cost of training is high, you cannot afford not to focus on employee engagement.

 

How can I drive employee engagement in my organisation?

Line managers are an integral part of the employee engagement solution as they influence issues that drive declination in how an employee feels about their work environment. Improving receptivity towards ideas and suggestions, providing flexibility and some autonomy to staff around hours (as appropriate), empowering employees to make decisions, and rewarding teamwork increases employee engagement and trust in the organisation. If employees feel trusted, then in turn, they will trust who they work for.

Adding to that, a culture of strong communication and teamwork improves work performance in the healthcare industry. Communication in a healthcare setting is a key factor in providing better patient care and improve patient satisfaction.

 

Employees can leave tomorrow

Healthcare Employee EngagementWith changes in the healthcare job market, employees have many more job opportunities open to them than has been the case in the past. This puts employees in the driver’s seat as they know that if they aren’t fully engaged with a high level of job satisfaction, they can likely easily find something better, and in a short period of time. With this knowledge, employers need to both attract employees and retain employees. Employee attrition can be very costly for organisations, so when you work to provide a great environment where employees can do their best work, they will want to stay.

Today’s employees no longer stay in one job for life. Instead, they are attracted to choose a position that aligns with their values and where they feel that they can be engaged and add value. A strong company culture leads to employees being committed to their organisation’s goals and values, motivates them to contribute to organisational success, and helps them develop and keep a positive attitude towards their work.

Research conducted by the University of Aberdeen revealed that that feeling undervalued is more stressful to nurses than the actual work. Accordingly, to Professor Derek Johnston, the effects of demand are reduced If the nurse feels that they are in control and that their work is valued.

Improving the values and culture of your healthcare organisation will increase employee satisfaction which impacts in staff retention and better delivery of patient care.

Managers play an important role in creating a culture that promotes building relationships with nurses and makes them feel important and valued.  Setting a tone of teamwork, making communication a priority, soliciting ideas and recognising signs of low morale can highly improve employee satisfaction. Nursing is by its very nature a very demanding profession but in the future organisations that place a priority on engaging their staff will benefit in the long term.

About the Author

Rebecca Pontes

Rebecca Pontes

Senior Consultant - Healthcare

rpontes@lincoln.ie+353 1 661 0444

Insights

The 1% Podcast: Mark Gallagher Lessons from the fast lane

Latest Episode: Mark Gallagher Lessons from the fast lane A Senior Executive and respected Broadcaster in the adrenaline-charged world of Formula One, Mark Gallagher translates his experiences from the race track to the language of business. Gallagher’s passion for the sport has been partly driven by the dual challenges of managing risk and high performance. … Continued

Winners Announced: 2019 Lincoln Irish Early Career Awards

The 4th annual Lincoln Irish Early Career Awards celebrated the most ambitious young Irish professionals across industries  such as marketing, digital, finance and law. Supported by KBC Bank, the Lincoln Recruitment Irish Early Career Awards recognises business talents under the age of 35. Eamon Fennell, a former All Ireland GAA footballer for Dublin and current … Continued

A 12 Step Process for Executive Search In Ireland – Quick Guide

How to identify, recruit and onboard top executive talent in Ireland Finding the right leadership talent is increasingly important in developing competitive advantage. Research published in the Harvard Business Review suggests that those with superior talent strategies will have a greater likelihood of excelling in their sectors. Getting recruitment right is seen as critical to … Continued