VP, Client Service (Corporate Trust) SE Ireland
About this job
Lead Manager Client Services
Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction. Resolves highly complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May provide forward-looking insight on client issues to drive future revenue growth. Oversees and provides guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, moderately complex to highly complex (platinum) client accounts.
Essential Functions – Key Roles & Responsibilities
Day to day oversight of the assigned portfolios to ensure high Client Experience Levels
Continuous dialogue and open communication with Group Manager on status of work being completed by supporting teams
Leads and Chairs Client Meetings and ensure minutes and follow up items are closed out
Develop strong working relationships with Front Office Relationship Managers
Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
Employee Development: Key role in the training of the support team.
What we are looking for:
To proactively monitor and manage the activities performed within our business partners outside of Ireland
How to Apply: