VP, Client Service (Corporate Trust) SE Ireland

  • Region: Rest of Ireland

  • Location: Wexford

  • Sector: Funds & Asset Management

  • Contract: Permanent

  • Salary: Negotiable

  • Reference: 5852_1573641562

About this job

Lead Manager Client Services

Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction. Resolves highly complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May provide forward-looking insight on client issues to drive future revenue growth. Oversees and provides guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, moderately complex to highly complex (platinum) client accounts.

Essential Functions – Key Roles & Responsibilities

Day to day oversight of the assigned portfolios to ensure high Client Experience Levels

Transaction Management:
Cash & Trade Oversight – the ability to engage with clients to ensure timely execution
Report Review and preparation

Collaboration:

Continuous dialogue and open communication with Group Manager on status of work being completed by supporting teams

Leads and Chairs Client Meetings and ensure minutes and follow up items are closed out

Develop strong working relationships with Front Office Relationship Managers

Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution

Employee Development: Key role in the training of the support team.

  

Partner Management
To proactively monitor and manage the activities performed within our business partners
To hold regular meetings and escalate any concerns


What we are looking for:


Proven Corporate Trust or related financial markets/securities industry experience and proven financial services industry experience.
Strong Client Management Experience
Ability to review deal governing documents
Experience in Custody and Settlements
Experience with Commercial Paper, MTNs, Tri-Party Repo, Collateral Monitoring, Securities Lending a plus.
Solid understanding of the product(s) administered by the group and a thorough understanding of risk management and control practices.
Experience in managing multiple deliverables.   

To proactively monitor and manage the activities performed within our business partners outside of Ireland
Ability to quickly address issues – strong decision making
Strong Financial Services Technical Skills

How to Apply:
For further information on this fantastic permanent job opportunity please apply with a copy of your up to date CV to Tom Guilfoyle of Lincoln Recruitment Specialists at or by calling (01) 661 0444.

Apply now

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