Outsourced Activities Controller – French Speaking

  • Region: Dublin City Centre

  • Location: Dublin City Centre, Dublin

  • Sector: Compliance

  • Contract: Permanent

  • Salary: €35000 - €45000 per annum

  • Reference: 5837_1559748558

About this job

POSITION: Outsourced Activities Controller English & French

MAIN FUNCTION: The Outsourced Activities Controller has the main responsibilities of:

  • Auditing and monitoring contractual obligations of counterparties
  • Report writing
  • Follow up on control recommendations
  • Business systems and processes improvement


Duties and Responsibilities

  1. Controlling and Monitoring all delegated outsourced activities such as but not limited to: Sales and distribution Processes, Subscriptions Process, Claims Handling, Complaints Handling, Quality, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information security.
  • Conduct Third Part Administrators (TPA) and/or Finance Partner onsite audits, off site audits and regulatory visit (when applicable) including all the above mentioned delegated outsourced activities
  • Review & Preparation:

– Chair cross-departmental meetings as part of the pre-audit process

– Assessment and monitoring of issues raised

– Review related contracts & agreements in advance – understanding cross-functioning of ` business lines. – Sample preparation for onsite analysis and review, full analysis of the available partners’ data

– Liaise and update all stakeholders and maintain communication with business development team.

  • Conducting on-site audit:

– Verify that the claims administration and distribution process are in line with guidelines and contractual agreements

– Monitor that the quality of all the above mentioned delegated outsourced activities and services to customers provided by these TPA and/or Finance Partners, are meeting the required standards and that there is consistency of methods, processes and practices

– Control the insurance premium calculation and the related payment processes

– Monitor complaints handling process and liaise with the relevant Departments for all contentious claims that proceed to lawsuit level

– Verify the compliance standards and liaise with the Compliance Department for all compliance matters – Monitor and assess additional ad-hoc issues identified within various business teams – FOS checks – all activities within regulatory norms.

  • Post-Audit & Evaluation:

– Debrief stakeholders and management team on key issues and results

– Conduct & report risk-assessment of findings

  1. Audit Reporting and Continuous Evaluation
  • Draft detailed report to established guidelines & standards, documenting results and measurement of key areas
  • Include risk assessment of all issues
  • Report on FOS, BCP and AML checks
  1. Processes and Procedures
  • Cooperate in updating processes and procedures for all current partnerships
  • Analyse and monitor the day to day activity of current TPA and/or Finance Partners – and the delivery of SLAs as outlined in the Cooperation Agreement
  • Identify process weaknesses and initiate the implementation of corrective measures
  • Participate to various projects (when applicable)
  1. Training
  • Providing some support on training issues and preparation of training programs.


  • Insurance or Audit related certification (e.g. ACII, IIA) an advantage
  • Experience with On-site Audits and Control experience.
  • Between 3 and 5 years proven background in Life/General Insurance environments.
  • Knowledge and understanding of mitigating outsourcing risk and regulatory requirements for managing an outsourcing framework.
  • Excellent communication skills and ability to liaise with management/executives within each of the TPA and/or Finance Partners.
  • Strong reporting writing skills to senior management level. Written English must be perfect.
  • Be able to work on own initiative and able to work as part of an international business team.
  • Professional experience in Audit and/or quality check and/or contractual obligation checks an advantage * Regular travelling throughout Europe
  • English & French

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