Insurance Client Services – Dutch-speaking

  • Region: Dublin West

  • Location: Dublin West, Dublin

  • Sector: Insurance

  • Contract: Permanent

  • Salary: €30000.00 - €35000 per annum

  • Reference: KM - 5960_1568111969

About this job

My client is a global insurance provider. I am now seeking an experienced Account Executive with working proficiency in the Dutch language to join their busy international Client Services division.

This position is a permanent role based in Dublin West and will pay a salary of €30,000 to €35,000 depending on experience.

The Role

You will be responsible for managing a portfolio of clients to ensure positive client experience and high retention. This portfolio will consist of Dutch accounts, commercial clients, with respect to health / medical insurance or employee benefits schemes.

Key responsibilities may include (but not limited to) the following:

  • Preparing and issuing renewal documentation
  • Ensuring regular client engagement by phone/email throughout the process to ensure a high renewal retention rate
  • Negotiating renewal rates where appropriate
  • Building and maintaining successful relationships with clients
  • Documenting and regularly maintaining relevant client information in Salesforce
  • Ensuring escalations are referred to Manager to ensure a swift and client centric resolution
  • Supporting the sales process for potential new clients where appropriate

The Person

The ideal candidate for this role will not necessarily need to come from a background in Insurance or Financial Services although this will be desirable.

Essentials for this role:

  • Fluent English and Dutch
  • Minimum 1 year’s experience in a client-focused role with an emphasis on relationship management
  • Srong customer focus with excellent interpersonal and communicative skills
  • Highly motivated possessing the ability to work under pressure and meet tight deadlines where required
  • Basic IT systems knowledge including MS Office Suite – Salesforce knowledge would be advantageous

To register your interest for this position, please apply directly to this advertisement with an up-to-date CV. For a further conversation on this, or the wider job market within Insurance, please feel free to contact myself – Katie Mitchell of Lincoln Recruitment Specialists – by emailing kmitchell(at)lincoln.ie or by connecting with me on LinkedIn.

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