Customer Experience and Insights Executive

  • Region: Dublin City Centre

  • Location: Dublin City Centre, Dublin

  • Sector: Sales Marketing & PR

  • Contract: Permanent

  • Salary: €45000 - €55000 per annum

  • Reference: BBBH5561_1563981017

About this job

The Customer Experience and Insights Executive will support the relevant distribution channels with relevant and insightful Customer Insights and Research, to determine and support service quality standards and journey improvements required.

Role Responsibilities

  • Voice of Customer.

  • Customer Experience.

  • Creating a Customer Centric Culture.

  • Customer and Market Research.

Essential Criteria

  • Third level or postgraduate qualification in Marketing or Business
  • A minimum of 3 years experience in a marketing or market research related role
  • Experience of deploying and managing VOC programmes
  • Experience in Journey mapping and design utilising a CX methodology
  • Intermediate proficiency with MS Office, particularly MS Word and Excel

Desirable Criteria

  • Financial Services experience
  • Post graduate or professional qualification in business, marketing, data science
  • Certified CX Practitioner (CCXP)
  • MCC qualifications desirable

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