Checkout & Customer Service Manager

  • Region: Rest of Ireland

  • Location:

  • Sector: Retail

  • Contract: Permanent

  • Salary:

  • Reference: LRS58_1602705713

About this job

Key Purpose:

To ensure the check-out area always operates efficiently and effectively and provide our Customers with an excellent service. Manage entire front of store team daily.

Key Responsibilities:

  • To oversee and ensure the smooth running of check-out and customer service operations daily.
  • Manage staff including delegating daily tasks, break management and completing weekly staff rosters
  • Effectively handle customer queries, requests and complaints according to company policies and procedures.
  • Ensure staff appearance and dress code including name badge is according to company policy.
  • To have an in-depth knowledge of appropriate legislation to perform your job competently i.e. Health & Safety Regulations, Employment Legislation and Consumer Law.
  • Manage and maintain personnel records for staff members on your team.
  • Ensure that the highest level of Customer service is given to all our customers.
  • Deal efficiently with Customer queries and complaints.
  • Attend regular management meetings and hold regular staff meetings with your own customer service/checkout team.
  • Assist management in the induction, training and development of staff in the store.
  • To ensure company rules, policies and procedures are adhered to at all times.
  • Monitor your teams timekeeping, attendance and performance.
  • To attend any training or development programmes as directed by store management.
  • Carry out any other duties as directed by store management.

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