Business Analyst – Digital Customer Journeys

  • Region: Dublin City Centre

  • Location:

  • Sector: Banking & Finance

  • Contract: Permanent

  • Salary:

  • Reference: BBBH6923_1593510982

About this job

Role Title: Business Analyst – Digital Customer Journeys

Role Summary: My client a provider of Retail and SME Banking based in Dublin is in urgent need of a Business Analyst. This Business Analyst will work on the Strategic Digital Transformation Programme ensure they deliver the right customer outcomes in all instances. My client intends adopt Agile ways of working to deliver these customer journeys. The Business Analyst will also work with business and technical teams to deliver pragmatic business and or technical solutions to meet business requirements. They will create As Is maps. The Business Analyst will facilitate workshops with the business and IT stakeholders to identify and document the design and business changes, create To Be maps and elicit, understand, and document business requirements.

Ideal Candidate: A mid-level Business Analyst, that possesses strong process improvement skills, e.g. VISIO (Process Mapping), designing Customer Journey, good ability to Support the User Acceptance Testing, running workshops, and knowledge of the Retail Banking/Financial Services industry. Experience of both Waterfall and Agile methodologies preferable.

Role: Permanent Position – 50-55K (negotiable)

Role Responsibilities include:

  • Analysis the as-is and implementing some Process Improvement
  • Define business requirements and prepare BRD (Business Requirements Doc)
  • Design customer journey maps
  • Manage clients’ expectations & senior stakeholders
  • Lead workshops
  • Work closely with IT analysts, developers and the business ensuring clear understanding of the proposed requirements and associated functionality.

Role Requirements:

  • MS Visio + Excel
  • Bachelor’s degree

If you are interested in this position, please contact Darren Reilly via the link or call 35319026557


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