Arrears Support Executive

  • Region: Rest of Ireland

  • Location:

  • Sector: Banking & Finance

  • Contract: Permanent

  • Salary:

  • Reference: KM-6225_1608046990

About this job

Our client is a leading Asset Servicing firm, specialising in the resolution of non-performing residential mortgages loans.

I now have a range of permanent and fixed-term (8-12 month) vacancies in Resolutions and Restructuring. As such, I am actively looking to speak to candidates from Arrears Support Unit backgrounds including Collections, Asset Management, Insolvency & Receivership, Customer Services and Underwriting.

Candidates’ experience will need to be relevant to the Residential Mortgage market – including expert knowledge of regulation such as CCMA and MARP.

The Role

Key responsibilities include (but not limited to) the following:

  • Contacting customers to discuss possible resolutions to their mortgage arrears situation.
  • Completion of detailed Standard Financial Statements with borrowers, working with often challenging arrears situations in an appropriate manner.
  • Explaining to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt.
  • Carrying out detailed assessments of the customers’ financial profile and making suitable recommendations.
  • Effectively managing cases, ensuring that the borrowers are directed towards the most appropriate solution for their circumstances.
  • Reviewing all options with customers as outlined in the Code of Conduct for Mortgage Arrears and bringing cases for discussion to Senior Management along with own recommendations
  • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators.

The Person

The ideal candidate will join bringing the following skills and expertise:

  • Minimum 2 years within a resolutions / arrears environment, preferably to involve working with non-performing mortgage loans, OR 3-4 years credit restructuring/resolution role to include borrower contact
  • Strong negotiating skills essential
  • APA (Loans)

To register your interest in this opening, please apply directly via the advertisement with an up-to-date copy of your CV. All applications are treated in strictest confidence. Any additional correspondence should be directed to Katie at Lincoln Recruitment Specialists via email or LinkedIn.


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